Telfy  /  Use cases

Six calls your team makes every day.
One agent makes them all.

Each use case is a script and a language pack on the same engine. Same retries, same dashboard, same rule: if an answer is unclear, the agent asks again or hands over.

DeutschاردوEnglishسنډي+ regional languages
01Ready to configure

Appointment and survey confirmation

A free survey or consultation costs you a person’s trip. Campaign forms are full of wrong sizes, wrong numbers and people who were only curious. Someone has to call every lead, often twice, before a visit is worth booking.

What the agent does

  1. Calls at the time the lead asked to be called.
  2. Confirms who it is speaking to and the slot.
  3. Checks the two or three facts that decide whether the visit is worth making, such as roof area or monthly bill.
  4. Books it, moves it, or hands it to your team with the reason.

What lands on your dashboard

identityappointmentroof_areamonthly_unitsoutcome

Outcomes

BookedRescheduledNeeds a personUnreachable after retries

Good for: Solar and energy surveys, home services, property viewings, test drives, consultations.

Sample turns · translated where needed

AgentYou asked for a solar survey on Thursday at four. Your form says 400 square feet. Is all of that roof?
CallerThe plot is 400. Only part of it is built.
AgentUnderstood. Roughly how much of it is roof?
CallerAbout 200. The rest is open courtyard.
02Ready to configure

Cash-on-delivery order confirmation

Most online orders in Pakistan are paid at the door. Every refused or unreachable parcel is paid for twice, once to ship and once to come back. Press-one IVR calls confirm very little, because a customer cannot press “yes, but not tomorrow”.

What the agent does

  1. Calls within minutes of the order.
  2. Reads back the items and the total.
  3. Confirms or corrects the address and the delivery day.
  4. Flags doubtful orders before they are packed.

What lands on your dashboard

identityorderaddressdeliveryoutcome

Outcomes

ConfirmedChanged: address or dayCancelledUnreachable

Good for: Online stores, social commerce sellers, marketplaces.

Sample turns · translated where needed

AgentYou ordered two items for 4,850 rupees, cash on delivery. Shall we deliver to House 14, Block 6, Gulshan, tomorrow?
CallerThe address is right, but I’m at work tomorrow.
AgentNo problem. Which day suits you better?
CallerSaturday, any time after eleven.

What to measure in month one

  • Return-to-origin rate on cash-on-delivery orders.
  • Share of orders confirmed before dispatch.
  • Minutes from order to confirmation.

We set the baseline with you before go-live, so the first month shows a real before and after.

03Ready to configure

Delivery time coordination

With no letterbox to leave a parcel in, riders phone every customer before they arrive. That costs minutes per drop on the road, and a failed first attempt every time nobody answers.

What the agent does

  1. Calls on the morning of delivery.
  2. Gives the rider’s time window.
  3. Gets a firm time, or a better day.
  4. Updates the route list, so the rider only calls when something changed.

What lands on your dashboard

identityparcelavailabilityoutcome

Outcomes

Window confirmedNew timeNew dayUnreachable

Good for: Couriers, last-mile fleets, furniture and appliance delivery.

Sample turns · translated where needed

AgentThe rider will be in your area between two and four. Will someone be home?
CallerMaybe, I’m not sure.
AgentAt what time will you definitely be home?
CallerAfter five o’clock.

What to measure in month one

  • First-attempt delivery rate.
  • Rider phone calls per drop.
  • Failed drops per day.
04Ready to configure

Lead qualification

Facebook and Instagram leads are cheap and mixed. Reps spend their best hours on people who filled in a form by accident, while the real buyers wait.

What the agent does

  1. Calls new leads within minutes.
  2. Asks your three or four qualifying questions.
  3. Scores the lead on your rules, not on the model’s guess.
  4. Books a rep call for qualified leads and logs the rest with a follow-up date.

What lands on your dashboard

identityneedbudgettimelinescore

Outcomes

Qualified, rep bookedNot now, follow-up dateNot a fitUnreachable

Good for: Solar, real estate, education, financial products, anything sold through campaign forms.

Sample turns · translated where needed

AgentThanks for your interest. Are you planning to install in the next three months?
CallerYes, before next summer.
AgentIs that within the next three months, or later?
CallerLater, around March.

What to measure in month one

  • Minutes from form to first call.
  • Share of leads actually reached.
  • Rep hours per closed deal.
05Ready to configure

Payment and renewal reminders

Reminder calls are repetitive, easy to skip and awkward for staff. Missed renewals and late payments quietly add up.

What the agent does

  1. Calls before the due date.
  2. States the amount and the date clearly.
  3. Records a promised date, or a request to talk to someone.
  4. Hands disputes and hardship straight to a person.

What lands on your dashboard

identityamount_duepromise_dateoutcome

Outcomes

Paid or promisedWants a personDisputeUnreachable

Good for: Subscriptions, schools, utilities, microfinance, insurance renewals.

Sample turns · translated where needed

AgentYour plan renews on the fifth for 2,000 rupees. Would you like to keep it as it is?
CallerYes, but I’ll pay after my salary.
AgentUnderstood. Which date should we note?
CallerThe tenth.

What the agent will not do

  • Threaten, pressure or argue.
  • Negotiate amounts or terms.
  • Take card or bank details on the call.

Anything beyond a date goes to your team.

06Ready to configure

Feedback calls after a job

Survey links get ignored. A short call the day after a job gets an answer, but nobody has time to make hundreds of them.

What the agent does

  1. Calls the day after the job.
  2. Asks for a score and one open question.
  3. Flags low scores for a same-day callback.
  4. Groups comments by theme on the dashboard.

What lands on your dashboard

identityscorecommentfollow_up

Outcomes

HappyNeeds follow-upNo answer

Good for: Installers, clinics, repair services, property management, any business that sends people out.

Sample turns · translated where needed

AgentHow did the installation go, from one to five?
CallerFour, but the cleanup was messy.
AgentThank you. Shall someone from the team call you about the cleanup?
CallerYes, please.

What to measure in month one

  • Response rate against your current survey link.
  • Score trend by team or branch.
  • Time to resolve flagged jobs.
07

Your call is not on the list?

If a person on your team does it with a script and a phone, it is probably a script and a language pack on Telfy. Tell us the call your team makes most often, and we will show you what the agent would ask, what it would record, and when it would hand over.

Next step

Hear your use case
on your own phone.

Pick a use case and a language. We set up a short demo call and walk you through what it recorded.

Let it call youSee pricing